Who can? Totalspan can! We've partnered with Totalspan to maintain and grow their iconic brand for over 15 years. In that time we've changed the perception of the brand from a 'shed builder' to a company offering solutions for all their customers' lifestyle and business needs. The work we've undertaken includes retail campaigns for both TV and print, mailers, livery and signage. We've also rebuilt their entire web platform and implemented a digital marketing programme, which has massively grown enquiry.
Customer journey planning provided valuable insights into Totalspan's key performance attributes. The result of this work, Totalcare, drove innovation and growth in CX strategies, ultimately helping to build better long-term customer trust and satisfaction.
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